How long will it
take to get the material that I request?
If the item that you request is available on the shelf of the resource library,
it will be filled quickly--within several days. If it is not immediately available
we will try to fill it using other library resources. Since this can add several
days to several weeks to the request, be sure to include your deadline so the
material won't arrive after it is no longer useful to you.
Why do I need to include a deadline date if this is a fast service?
If the item you want is available at UW-Madison, you will receive it in several
days even if you indicated a very long deadline. However, interlibrary loan
staff may need to check many sources if the items you request are in use, missing,
or not owned at the different library collections they use to fill your request.
If you don't include a deadline date, staff will check only the UW-Madison campus
libraries, and will send you a report immediately if they cannot fill the request.
The longer the time that you give, the more resources they can check to fill
the request. Always include the very last date that material will be useful
to you.
Do I have to pick up the material at a library?
Photocopies will be mailed first class or faxed if you include a fax number.
Books will be sent to you by UPS with instructions describing the methods you
can use to return the materials.
How long can I keep the loan?
Books and other loans will generally be due in 14 to 28 days depending on the
policies of the lending library. Please pay attention to due dates. Renewals
are difficult to provide.
How can I find out if my materials are on the way?
Send an email to: wilsill@wils.wisc.edu
Adapted by E. Anne Zarinnia for UWSSLEC
Copyright 2000. This file last modified
February 2001.
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